Privacy Policy

Introduction

Peak Kinetics Physical Therapy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

HIPAA Compliance

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain the privacy and security of your protected health information (PHI). We have implemented appropriate administrative, physical, and technical safeguards to protect your health information.

Your PHI will only be used and disclosed as permitted by HIPAA regulations and in accordance with our Notice of Privacy Practices, which is provided to you at your first visit.

Information We Collect

Personal Information

• Name, date of birth, and contact information (email address, phone number, mailing address)
• Insurance information and billing details
• Medical history, treatment records, and health information
• Appointment scheduling and attendance records

Automatic Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our physical therapy services
• To schedule appointments and manage your treatment plan
• To communicate with you about your care, appointments, and our services
• To process insurance claims and billing
• To comply with legal obligations and regulatory requirements
• To send appointment reminders, follow-up care instructions, and health-related information
• To improve our website and services based on your feedback

Communication Preferences and Consent

By providing your contact information and using our services, you consent to receive communications from us via:

• Email: Appointment confirmations, reminders, follow-up care instructions, newsletters, and service updates
• Text Messages (SMS): Appointment reminders, schedule changes, and time-sensitive notifications
• Phone Calls: Appointment confirmations, care coordination, and administrative matters

You may opt out of non-essential communications at any time by contacting us at info@peakkineticspt.com or by following the unsubscribe instructions in our emails. Please note that you cannot opt out of essential communications related to your scheduled appointments and care.

Review and Feedback Collection

We may request your feedback and reviews about our services via email or text message after your treatment. Participation in providing reviews is entirely voluntary. If you choose to submit a review:

• Your review may be published on our website and third-party platforms
• We will only display your first name and last initial unless you provide additional consent
• You may request removal of your review at any time
• Reviews should not contain specific health information or treatment details

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Healthcare providers involved in your care (with your consent)
• Insurance companies for claims processing and payment
• Legal authorities when required by law or to protect our rights
• Service providers who assist us in operating our practice (under strict confidentiality agreements)

Data Security

We implement industry-standard security measures to protect your personal and health information, including encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under HIPAA and applicable laws, you have the right to:

• Access and obtain copies of your health records
• Request corrections to your health information
• Request restrictions on how we use or disclose your information
• Request confidential communications
• Receive a list of disclosures we have made
• File a complaint if you believe your privacy rights have been violated

Children's Privacy

Our services may be used by minors under the supervision of a parent or legal guardian. We collect information about minors only with parental consent and in accordance with HIPAA regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: